Privacy Policy

1. Information We Collect

We collect information you voluntarily provide when you request a quote, schedule a service, contact us, or opt in to SMS communications. This may include:

• Your full name and contact information (phone, email).
• Your service address, ZIP code, and details about the project (project type, size, timeline).
• Your SMS communication preferences (service-related and marketing opt-ins, captured separately).
• Photos or descriptions of the items you would like removed, hauled, or demolished, if you choose to share them.
• Payment information (processed by our third-party payment processors. We do not store full card numbers on our servers).
• Technical information automatically collected when you use our website, such as IP address, browser type, device identifiers, pages viewed, referring URLs, and timestamps.

2. How We Use Your Information

We use the information we collect to:

• Provide free, no-obligation quotes and respond to your inquiries.
• Schedule and deliver junk removal, demolition, cleanout, and dumpster rental services.
• Send transactional communications about your inquiry, estimate, appointment, or completed service.
• Send marketing communications (only if you opt in separately) about promotions, seasonal offers, and service updates.
• Improve our website, services, and customer experience.
• Comply with legal obligations, resolve disputes, and enforce our agreements.

3. SMS & Phone Communications

When you provide your phone number, you agree to receive calls from Clark's Junk Removal about your inquiry. SMS (text messaging) is handled through two separate, explicit opt-ins on our quote form:

• Service SMS: transactional messages about your estimate, scheduling, crew arrival, and project updates.
• Marketing SMS: recurring promotional and personalized marketing messages. Consent is not a condition of purchase.

Both opt-ins are optional. Message and data rates may apply. Message frequency varies. You can opt out of SMS at any time by replying STOP to any text message, or reply HELP for assistance. You can also email info@clarksjunkremoval.com or call us at (401) 533-1919 to be removed from any list.

SMS opt-in information and consent records are never shared with third parties for marketing purposes. See our SMS Terms & Conditions for additional details.

4. How We Share Your Information

We do not sell your personal information. We share information only as needed to operate our business or comply with the law:

• Service providers and processors: trusted third parties that help us run our business, including customer-relationship management (HighLevel / GoHighLevel), SMS delivery (Twilio), email delivery, payment processing, website hosting, analytics, and advertising platforms (e.g. Meta). These providers may only use your information to perform services for us and are contractually required to protect it.
• Legal and safety: when required by law, subpoena, court order, or to protect the rights, property, or safety of Clark's Junk Removal, our customers, or others.
• Business transfers: in connection with a merger, sale, or transfer of assets, your information may be transferred subject to the same protections described here.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies (such as the Meta Pixel) to remember your preferences, measure site performance, and deliver relevant advertising. You can disable cookies in your browser settings, though some site features may not function correctly without them. Where required, we will request your consent before using non-essential cookies.

6. Data Retention

We retain personal information only as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Quote and lead records are typically retained for up to 36 months after the last interaction. Completed service records may be retained longer for warranty, tax, and insurance purposes.

7. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal and operational retention requirements.
• Opt out of marketing communications at any time.
• Withdraw consent for any previously granted opt-in (including SMS).

To exercise any of these rights, email info@clarksjunkremoval.com or write to us at the address below. We will respond within a reasonable time frame and in accordance with applicable law.

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect the information we collect. However, no internet transmission or storage system is 100% secure. We cannot guarantee absolute security, but we work to continuously improve our practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted here with an updated “Last updated” date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

Questions about this Privacy Policy or our data practices? Contact us at: